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  4. Some Mortgage Loan Servicers’ Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and Unclear

Some Mortgage Loan Servicers’ Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and Unclear

The U.S. Department of Housing and Urban Development (HUD), Office of Inspector General (OIG) conducted this study to assess what information servicers of mortgage loans insured by Federal Housing Administration (FHA) are providing to borrowers regarding forbearance options available under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).

Date Issued
Agency Reviewed / Investigated
Location(s)

United States

Report Type
Inspection / Evaluation